Returns & refunds

You have 30 days from delivery to return anything for a refund, as long as it is unworn, unwashed, with tags attached.

You do not need a reason. "It didn't suit me" is a reason.

Email support@hipze.com with your order reference and which pieces are coming back. We reply within 1 business day with the return address and instructions.

Please don't send anything back before you have heard from us — unannounced returns are much slower to process.

If the item is faulty, mis-described or we sent the wrong thing, we pay return postage and refund you in full including the original shipping.

If you are returning because you changed your mind, return postage is yours. We don't charge a restocking fee.

Refunds go back to whatever you paid with, within 5 working days of your return arriving. The payment provider and your bank then take their own time — usually another 1 to 5 days.

We email you when the refund is issued.

Because runs are small, we can't guarantee a different size will still exist by the time your return reaches us. The fastest route is to return for a refund and place a new order for the size you want while it's in stock.

Pierced jewellery, for hygiene reasons.

Anything worn, washed, altered, or returned without its tags.

Items marked final sale on the product page. There are currently none.

Nothing in this policy limits your legal rights. In the UK and EU you have a separate statutory right to cancel a distance purchase within 14 days of delivery, and faulty goods are covered for longer under consumer law.